Do your business operations relate to these performance issues:

• Duplicated tasks?

• Cumbersome administration?

• Customer complaints?

• Supplier delivery disputes?

• Disjointed ordering?

• Delivery issues?

• High costs or overbudget spend?

Inefficient processes are a burden by escalating costs in time, materials and a trigger for further complications in delivery or production.

Our ability to undertake both formative and process-focused as well as summative and outcomes-focused evaluations whilst combining technical, methodological and high level strategic expertise provides a holistic approach to evaluating operational performance across a range of sectors. While approaches differ, they are usually based on a logic model approach that defines the context, resources, activities, outputs, outcomes and impacts.

In utilising these strategic and practical assessments, we help overcome operational issues in your business by working with you to achieve recognised quality driven, streamlined, functions:

• Perform assessments with recommended practical measures

• Create efficient, GDPR compliant step by step processes

• Implement a clear procedure to manage customer queries and complaints

• Investigate causes of supplier issues and create a supplier management plan

• Create effective management and monitoring of operational performance

• Provision of governance and policies to optimise operations